Shipping Policy
Thank you for shopping with Greenoviia.
Greenoviia is owned and operated by Shenzhen Wobu Jike Technology Co., Ltd.
This Shipping Policy explains our order processing times, delivery estimates, shipping fees, tracking procedures, fulfillment arrangements, and shipping-related information.
Order Processing
Orders are normally processed within 5 business days after the order has been successfully submitted and payment has been confirmed.
Business days exclude weekends and public holidays.
Orders submitted on weekends or public holidays will generally begin processing on the next available business day.
Estimated Delivery Time
After dispatch, standard delivery generally takes approximately:
10–20 business days
This estimate begins after dispatch and does not include order processing time.
Delivery times are estimates rather than guaranteed arrival dates.
Delivery may occasionally be affected by:
- Carrier operations;
- Delivery location;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions; or
- Other unexpected logistics circumstances.
Shipping Fees
A flat standard shipping fee of $2.99 USD per order applies to supported orders unless a different shipping charge is displayed during checkout.
The applicable shipping charge will be displayed during checkout before the order is submitted.
Where We Ship
Greenoviia currently ships to supported destinations, including the United States.
Shipping availability may depend on:
- Carrier availability;
- Product restrictions;
- Delivery-address limitations; and
- Other applicable shipping requirements.
The destinations available for a specific order will be determined by the shipping options displayed during checkout.
Fulfillment and Shipping Origin
Orders may be fulfilled through our own facilities or through third-party fulfillment partners.
The fulfillment location may depend on:
- Product availability;
- Inventory location;
- Fulfillment capacity; and
- Delivery destination.
Different orders or products are not guaranteed to ship from the same location.
The fulfillment location may differ from our registered business address.
The use of a third-party fulfillment provider does not reduce customer rights under this Shipping Policy or our Return & Refund Policy.
Tracking Your Order
After an order has been dispatched, a shipping confirmation email containing available tracking information will normally be sent to the email address associated with the order.
Tracking information may require some time to become active after the package has been received or scanned by the carrier.
Delayed Shipments
If tracking information has not updated for an unusually long period or your package appears significantly delayed, please contact:
Please provide:
- Your order number; and
- Tracking number where available.
Lost Packages
If you believe your package may have been lost during transit, please contact:
We will review the available shipping information and may work with the applicable carrier or fulfillment provider.
Depending on the circumstances, an appropriate resolution may include:
- Replacement;
- Refund; or
- Another suitable solution.
Package Marked Delivered but Not Received
If tracking displays Delivered but you cannot locate your package, please first check:
- Around the delivery location;
- With household members;
- Nearby neighbors where appropriate;
- Building management or reception staff; and
- Delivery notes or photographs provided by the carrier.
If you still cannot locate the package, contact:
A customer inquiry will not be automatically denied solely because carrier tracking displays a Delivered status.
Changing Your Shipping Address
If you need to correct or update your shipping address, please contact us as soon as possible before the order enters the processing stage.
Address-change requests should be submitted to:
Please provide:
- Your order number; and
- Complete corrected shipping address.
Once processing or shipment preparation has begun, an address change cannot be guaranteed.
After dispatch, address changes are generally no longer possible through our system.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error, please contact us before the order enters processing.
If a shipment cannot be delivered because of incomplete or incorrect shipping information, our support team will review the available order and carrier information before determining the appropriate next step.
Events Outside Our Reasonable Control
Delivery may occasionally be affected by:
- Severe weather;
- Carrier disruptions;
- Transportation interruptions;
- Public holidays;
- Emergency conditions; or
- Other unexpected logistics events.
These circumstances will not automatically be used as a reason to reject a legitimate inquiry regarding a significantly delayed or missing shipment.
Returns and Refunds
For information regarding:
- Return eligibility;
- Return procedures;
- Return shipping costs;
- Order cancellations; and
- Refund processing,
please review our Return & Refund Policy.
Contact Information
Brand Name:
Greenoviia
Legal Company Name:
Shenzhen Wobu Jike Technology Co., Ltd.
Business Address:
Room 1405, Tower B, Shenglong Times Plaza, No.33 Heping Road, Qinghua Community, Longhua Sub-district, Longhua District, Shenzhen, China
Customer Support Email:
service@greenoviia.com
Business Phone:
+86 150-5970-8093
Greenoviia is owned and operated by Shenzhen Wobu Jike Technology Co., Ltd.